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Referral FAQs


Do I already have to be an Elizabeth Scarlett customer to refer someone?

Whether you have bought from us before, or are a completely new customer, we still want to treat you when you spread the word about Elizabeth Scarlett. You may have someone in mind you think would love a little £10 off treat with us, you will still get your own voucher once they have made their purchase.

 

Can I refer a friend who is already an Elizabeth Scarlett customer?

Unfortunately not. Your friend must be a new Elizabeth customer who hasn’t ordered with us before. We are hoping that you will have some friends in mind that you would like to introduce to the ES family!

 

If I have a “friend” who is thinking about referring him/herself, how would Elizabeth Scarlett take this?

Please tell your “friend” that we would be disappointed as it is not in the spirit of the gesture and they would be spoiling the fun for themselves and everyone else! We want to reward our lovely followers and customers who are sharing Elizabeth Scarlett, and treat those that are new to us. We have a fraud system set up which blocks self-referrals and cancels vouchers.

 

What happens when I refer a friend?

When you send your friend your personal invite link, they will be given a code to enter at the checkout to receive £10 off their first order of £40 or over. Once they have made their purchase, you will be sent your own code to use on your next order of the same value.



Why is there a minimum order value?

The voucher is designed to give you good deal, based on a referral mechanic but it has to work on both sides. We have a minimum order value so that we can keep providing you with the products you love!

 

Is there a limit to the number of people I can refer?

You can refer up to 10 people, and you will receive a voucher each time one of them makes their first purchase using your unique code. If ten codes is just not enough to share the love then do get in touch and we will see what we can do.

 

How do I use the voucher?

All you have to do is enter the code you have received at the checkout and the discount is automatically applied as long as your order is over £40. We cannot except referral scheme discounts on our monogrammed orders. 

 

How many times can I use the voucher?

Each £10 off voucher code can only be used once. Each time you refer someone who then places an order, you will be sent a new voucher code.

 

Can I use more than one voucher on an order?

Only one voucher can be used per order. If you are lucky enough to have more than one voucher code you will just have to treat yourself to another Elizabeth Scarlett order!

 

Do my vouchers expire?

We do not have an expiry date on the vouchers. If for any reason your voucher is invalid, or we end the promotion, we will make you aware.

 

I am still confused or my question is not on this list!

Feel free to drop us an email at c[email protected] and Amelia in our team will be able to help.