Add a Gift Box, complete with tissue paper ready to wrap.
FREE on orders over £50 | £5.00 on orders under £50
Orders are delivered via Royal Mail tracked service within 3-5 working days. Excludes weekends and Bank Holidays.
Available to most mainland UK addresses. Orders delivered within 1-2 working days via Royal Mail tracked service. Excludes weekends and Bank Holidays.
Please note: Express delivery is not available for personalised orders. Address restrictions may apply - check at checkout to confirm availability.
FREE on orders over £50 | £5.00 on orders under £50
Personalised items require 4-6 working days for production and delivery. All items in your order will be dispatched together once personalised items are ready.
Important: Please note that, due to their bespoke nature, personalised products cannot be returned unless faulty.
FREE shipping on orders over €100 | Paid shipping on orders under €100
Delivery time: 5-7 working days via tracked international service
We now deliver across the EU, except to Croatia, Latvia, Lithuania, Estonia, Greece and Malta, which we're working hard to make available.
Shipping rates by country:
Weight restrictions apply: Orders over 1.8kg or €150 are not eligible for shipping. Should you desire more items then your order may have to be split into two.
FREE shipping on orders over $100 | $20 on orders under $100
Weight restrictions apply: Free shipping only available for orders under 1.8kg. Orders over 1.8kg are not eligible for shipping, should you desire more items then your order may have to be split into two.
Customs: No customs charges apply on orders under $800.
Delivery time: 7-12 working days via UPS.
Customs and import duties are charged when parcels reach the destination country. Elizabeth Scarlett has no control over these charges and they must be paid by the customer. We recommend checking potential import charges before ordering.
You'll receive a dispatch notification with tracking information once your order ships. International orders can be tracked until they reach your national postal service.
We offer full refunds on unused items returned within 30 days in original, saleable condition with all tags and packaging intact.
Pyjamas: Must be returned in original unworn condition with no hair, marks, scent, or damage, including outer packaging and fabric dust bag.
Personalised items: Cannot be returned unless faulty due to their bespoke nature.
Gift Cards: Non-refundable.
UK & Europe Returns:
Elizabeth Scarlett RETURNS
Level 4, Cranborne House
Cranborne Rd, Potters Bar
EN6 3JN
US Returns:
Elizabeth Scarlett Returns
Webster Fulfillment
300 Webster Road
Auburn, AL 36832
Processing time: Refunds processed within 10 working days of receiving your return.
If you receive a faulty item, please contact customerservices@elizabethscarlett.com with photos and a description. Faulty items are refunded in full including original delivery charges.
For any questions about shipping, returns, or your order, please email customerservices@elizabethscarlett.com
Please ensure you select the correct Gift Box size:
Medium - 5cm deep
Large - 10cm deep
The following items do not fit any gift box: Laptop Cases, Bedding, Overnight Bags, Tote Bags, or Hot Water Bottles.
