Delivery & Returns

Is your order not quite right? We want you to love what you've chosen, so if it's not, we'll make it easy. Unused items in their original, saleable condition with all tags and packaging can be returned within 30 days.

Click here to start your return

A few pieces need special attention:

• Pyjamas should be returned unworn, with no marks, scent or damage, in their original packaging and dust bag.
• Personalised pieces are made especially for you, so we're only able to accept these back if they arrive faulty.
• Gift cards can't be refunded.

Who covers the cost of the return

• Faulty, damaged, incorrect or misdescribed items: We'll cover reasonable return costs.
• Changed your mind: You will be responsible for covering return postage costs. 

When you'll be refunded 
We aim to process refunds within 10 working days of receiving your return. Where your statutory cancellation rights apply, we'll always refund within the legally required timeframe.

If something has arrived in less than perfect condition, we’ll do everything we can to put it right.

Email us at customerservices@elizabethscarlett.com with a couple of photos and a quick description of the issue, and we'll typically get back to you within two working days with a resolution. 

Got a question about your order, delivery, or a return? We're here for you - send us an email at customerservices@elizabethscarlett.com and we'll get back to you, typically within two working days.

Is your order not quite right? We want you to love what you've chosen, so if it's not, we'll make it easy. Unused items in their original, saleable condition with all tags and packaging can be returned within 30 days.

Click here to start your return

A few pieces need special attention:

• Pyjamas should be returned unworn, with no marks, scent or damage, in their original packaging and dust bag.
• Personalised pieces are made especially for you, so we're only able to accept these back if they arrive faulty.
• Gift cards can't be refunded.

Your right to change your mind 

On top of the returns policy above, EU customers have a separate statutory right to cancel an order within 14 days of receiving it. If you cancel and return your full order within this window, we'll refund:

• The cost of the returned item(s), and
• The standard delivery charge you paid, if any.

If you choose a faster delivery option (express, next-day, or a nominated day), we can only refund up to the cost of our standard delivery. The extra you paid for speed isn't refundable unless the item turned out to be faulty, damaged, incorrect, or not as described. If you return only part of your order, the original delivery charge isn't refunded.

Who covers the cost of the return

• Faulty, damaged, incorrect or misdescribed items: We'll cover reasonable return costs.
• Changed your mind: You will be responsible for covering return postage costs. 

When you'll be refunded 
We aim to process refunds within 10 working days of receiving your return. Where your statutory cancellation rights apply, we'll always refund within the legally required timeframe.

We recommend using a tracked shipping method and send us proof of postage to ensure your package arrives safely.

If something has arrived in less than perfect condition, we’ll do everything we can to put it right.

Email us at customerservices@elizabethscarlett.com with a couple of photos and a quick description of the issue, and we'll typically get back to you within two working days with a resolution. 

Got a question about your order, delivery, or a return? We're here for you - send us an email at customerservices@elizabethscarlett.com and we'll get back to you, typically within two working days.

Is your order not quite right? We want you to love what you've chosen, so if it's not, we'll make it easy. Unused items in their original, saleable condition with all tags and packaging can be returned within 30 days.

A few pieces need special attention:

• Pyjamas should be returned unworn, with no marks, scent or damage, in their original packaging and dust bag.
• Personalised pieces are made especially for you, so we're only able to accept these back if they arrive faulty.
• Gift cards can't be refunded.

Your right to change your mind 

On top of the returns policy above, UK and EU customers have a separate statutory right to cancel an order within 14 days of receiving it. If you cancel and return your full order within this window, we'll refund:

• The cost of the returned item(s), and
• The standard delivery charge you paid, if any.

If you choose a faster delivery option (express, next-day, or a nominated day), we can only refund up to the cost of our standard delivery. The extra you paid for speed isn't refundable unless the item turned out to be faulty, damaged, incorrect, or not as described. If you return only part of your order, the original delivery charge isn't refunded.

Who covers the cost of the return

• Faulty, damaged, incorrect or misdescribed items: We'll cover reasonable return costs.
• Changed your mind: You will be responsible for covering return postage costs. 

When you'll be refunded 
We aim to process refunds within 10 working days of receiving your return. Where your statutory cancellation rights apply, we'll always refund within the legally required timeframe.

Sending it back to us
Elizabeth Scarlett Returns Level 4, Cranborne House, Cranborne Rd, Potters Bar, EN6 3JN, United Kingdom

We recommend using a tracked shipping method and send us proof of postage to ensure your package arrives safely.

If something has arrived in less than perfect condition, we’ll do everything we can to put it right.

Email us at customerservices@elizabethscarlett.com with a couple of photos and a quick description of the issue, and we'll typically get back to you within two working days with a resolution. 

Got a question about your order, delivery, or a return? We're here for you - send us an email at customerservices@elizabethscarlett.com and we'll get back to you, typically within two working days.