FREE on orders over £70 | £5.00 on orders under £70
Orders are delivered via Royal Mail tracked service within 3-5 working days. Excludes weekends and Bank Holidays.
Please allow 2 additional working days for any orders containing Personalisation.
Express Delivery (1-2 working days) - £8.00
Available to most mainland UK addresses. Orders delivered within 1-2 working days via Royal Mail tracked service. Excludes weekends and Bank Holidays.
Please note: Express delivery is not available for personalised orders. Address restrictions may apply - check at checkout to confirm availability.
Personalised Orders (5-7 working days)
FREE on orders over £70 | £5.00 on orders under £70
Personalised items require 5-7 working days for production and delivery. All items in your order will be dispatched together once personalised items are ready.
Important: Please note that, due to their bespoke nature, personalised products cannot be returned unless faulty.
International Delivery
EU / Europe
FREE shipping on orders over €100 | Paid shipping on orders under €100
Standard Order: 7-10 working days.
Please allow 3 additional working days for any orders containing Personalisation.
We deliver across the EU, except to Croatia, Latvia, Lithuania, Estonia, Greece, Malta, Norway and Switzerland, which we're working hard to make available.
France: we have temporarily turned off shipping to France as a new tax has been introduced for orders under €150. We hope to resume shipping to France as soon as possible.
Weight restrictions apply: Orders over 1.8kg or €150 are not eligible for shipping. Should you desire more items then your order may have to be split into two.
Duties: No duties or customs charges apply on orders under €150.
USA
FREE shipping on orders over $100 | $15 on orders under $100
Standard orders: 5-10 working days
Express orders - using UPS 2nd Day Air: $25 - Delivery within 1-3 working days. Orders before 3pm CST are dispatched same day.
Please allow 3 additional days for any orders containing Personalisation.
Please note Express shipping is not available for: - Personalised orders. - PO Box addresses; please select a standard shipping option instead.
Customs: No customs charges apply on orders under $800.
Mother's Day 2026 Delivery
Please see below our delivery cut off times for guaranteed delivery in time for US Mother's Day (10th May 2026).
Service
Last order date & time
Standard Delivery with personalisation
April 24th (midnight)
Standard Delivery
May 1st (midnight)
Express Delivery
May 6th (3pm CDT)
Other Countries
Australia: From £25 (orders ≤1kg) | £35 (orders 1-2kg)
Canada: From £25 (orders ≤1kg) | £35 (orders 1-2kg)
India: From £25 (orders ≤1kg) | £35 (orders 1-2kg)
Delivery time: 7-12 working days via UPS.
Important Information
Customs & Import Charges
Customs and import duties are charged when parcels reach the destination country. Elizabeth Scarlett has no control over these charges and they must be paid by the customer. We recommend checking potential import charges before ordering.
Order Tracking
You'll receive a dispatch notification with tracking information once your order ships. International orders can be tracked until they reach your national postal service.
Returns & Exchanges
UK & EU Returns
Return Policy
We offer refunds on unused items returned within 30 days in original, saleable condition with all tags and packaging intact.
Pyjamas: Must be returned in original unworn condition with no hair, marks, scent, or damage, including outer packaging and fabric dust bag.
Personalised items: Cannot be returned unless faulty due to their bespoke nature.
Gift Cards: Non-refundable.
This policy does not affect your statutory rights.
UK & EU Cancellation Rights
For UK and EU online orders, you have the right to cancel your order within 14 days of receiving it.
If you cancel and return your full order within this statutory cancellation period, we will refund:
the cost of the returned item or items; and
the original standard delivery charge, if one was paid.
If you chose a delivery method more expensive than our standard delivery option, such as express, next-day, or nominated-day delivery, we will only refund up to the cost of our standard delivery option. The extra cost of premium delivery is non-refundable unless the item is faulty, damaged, incorrect, or misdescribed.
If you return only part of your order, the original delivery charge will not be refunded.
Return Costs
Faulty, damaged, incorrect, or misdescribed items: We will cover reasonable return costs and refund the original delivery charge.
Unwanted items:
You are responsible for the cost of return shipping. For full UK or EU orders returned within the statutory cancellation period, we will refund the standard outbound delivery charge, if one was paid. Premium delivery upgrades are not refunded unless the item is faulty, damaged, incorrect, or misdescribed.
We recommend obtaining proof of postage for your protection.
Refund Timing
Refunds are processed once your return has been received and checked. We aim to process refunds within 10 working days of receiving your return.
Where statutory cancellation rights apply, refunds will be made within the required legal timeframe.
UK & EU Return Address
Elizabeth Scarlett RETURNS Level 4, Cranborne House Cranborne Rd, Potters Bar EN6 3JN United Kingdom
US Returns
Return Policy
We offer refunds on unused items returned within 30 days in original, saleable condition with all tags and packaging intact.
Pyjamas: Must be returned in original unworn condition with no hair, marks, scent, or damage, including outer packaging and fabric dust bag.
Personalised items: Cannot be returned unless faulty due to their bespoke nature.
Gift Cards: Non-refundable.
Return Costs
Faulty, damaged, incorrect, or misdescribed items: We will cover reasonable return costs and refund the original delivery charge.
Unwanted items:
You are responsible for the cost of return shipping. Original delivery charges are non-refundable unless the item is faulty, damaged, incorrect, or misdescribed.
We recommend using a tracked service and keeping proof of postage for your records.
Refund Timing
Refunds are processed once your return has been received and checked. We aim to process refunds within 10 working days of receiving your return.
US Return Address
Elizabeth Scarlett Returns Webster Fulfillment 300 Webster Road Auburn, AL 36832 United States
Faulty Items
If you receive a faulty item, please contact customerservices@elizabethscarlett.com with photos and a description. Faulty items are refunded in full including original delivery charges.
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