Delivery -

All orders are processed within 2-3 business days and delivery will take place within 3-5 days of your order being confirmed. Orders are not shipped on weekends or holidays.

Our standard delivery rate is £3.95.

 All UK deliveries are sent via DPD and will require a signature on delivery. For any items that fail to be delivered, a card will be left and the item returned to the local DPD depot for personal collection or redelivery. Any items not collected within 2 weeks will be returned to us.

You will receive an SMS and/or Email message on the morning of your delivery and have the option to leave your parcel somewhere safe at the delivery address or deliver it to your neighbour.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

International Delivery - 

You'll be pleased to know that Elizabeth Scarlett now delivers internationally to many countries. 

Once your order is placed, we'll aim to dispatch your products within 3-5 days of your order being placed.

All international deliveries are sent via an Express DHL service and you will receive a message once your parcel has been dispatched with in-flight options. 

European Delivery from £20

USA Delivery from £20 

Australia Delivery from £30

CUSTOMS & IMPORT CHARGES

Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, Elizabeth Scarlett has no control of these charges and they must be paid by the customer. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!

Returns - 

 Hey, we get it, sometimes you need to return an item and here at Elizabeth Scarlett we want to make this as easy as possible for you! We promise to refund any unused item you are not completely happy with when you return it to us in a saleable condition (all tags and packaging intact).

All you need to do to return your item is get in touch with us at customerservices@elizabethscarlett.com with your order number and details about the product you would like to return, then simply package the item back up and post it back to us within 14 days of receipt to the below address:

Elizabeth Scarlett Limited, The Great Transmitting House, Great North Road, Brookmans Park, AL9 6NE.

We will process your refund back through our website within 14 days of it being returned. However, in the event of a delay receiving the parcel this may take up to a max. of 28 days.

Just an FYI – we don’t offer any refunds on sale items, unless they are faulty and at this time we are unable to offer you an exchange by post so if you want to swap your item for another please place a new order and return the unwanted item for a refund.

Any questions give us a shout on customerservices@elizabethscarlett.com